RMA Ticketing system

Background

RepairItNow affiliated with MVO Nederland is the specialist in the area of smartphone repair and tablet repair. They are also present on the game console, desktop computer and laptop repair market.

Challenge

RepairItNow needed a new solution for the administration and tracking of their repair processes in order to offer their clients a transparent flow where they can always track the status of their device’s reparation.
The goal of the system was also to decrease the pressure on their costumer service division and increase client satisfaction.

Solution

We have developed a ticketing system fully customized based on RepairItNow’s repair process. We used Laravel php framework for the backend with a MySYL database for the system where end-clients can track the repair process and the contributors of RepairItNow can administer their work.
All repair process are administered with a detailed sheet of information including the manufacturer, year of production, details of the problem to be repaired and the status of the work. Clients get notified on the new developments to ensure they get back they device at the earliest possible date.